Support
Netlogtec believe that the support of an organisation's IT infrastructure is a major priority. Our experience has shown that there are two key support options that need to be considered when companies look to protect their IT investment and to ensure business continuity.
Reactive Support
A support agreement that will provide for repair or replacement of faulty hardware and software support. It is based on contractual response times and can provide for support with an Engineer on site or may not, depending on the customer's requirements.
Proactive Support
Takes support to the next level and a proactive support agreement will include Disaster Recovery, Business Continuity and Back-up policies for organisations that want to provide full system support for their infrastructure.
Reactive Support - Hardware and Software
The need to ensure that you maximise your investment in your information infrastructure is of paramount importance. Netlogtec understand that any downtime on the infrastructure can result in possible loss of business revenue and credibility, not to mention the frustration to staff that also occurs!
We offer hardware maintenance and software support packages based on standard response times, from Next Business Day replacement of faulty equipment through to an on site Engineer available 24 hours a day. For those customers looking for more bespoke maintenance contracts, once Netlogtec understand your requirements, we will tailor a specific support package for you.
Proactive Support
To ensure maximum protection to your physical infrastructure and business applications Netlotec can offer tailored proactive support agreements. Firstly, the need to understand your business or organisation and how it operates is key. From this understanding, it allows us to design a support package that will include recommendations for ensuring business continuity, disaster recovery designs and whether onsite or offsite back-ups are required.
For more information on the above please contact one of our Account Managers
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